Golda Daquioag
Experienced Customer Service and Back Office Support Team Manager
EXPERIENCE SUMMARY
5 years of proven experience leading both e-commerce customer support and back office support teams.
About Me
Hi, I’m Golda, I’ve been in the business process outsourcing industry for over 5 years now, with humble beginnings as a researcher for a knowledge process outsourcing firm, then moving on to a BPO where I became a data specialist and finally got promoted as a team manager for an e-commerce customer support program.
I love solving issues that usually arise in e-commerce start-ups and helping improve processes that would disrupt normal operations. Besides that, I also love helping people learn and develop through my leadership.
Experience
Enshored Inc.
Team Manager
June 2019 to February 2022
Managed a team of an e-commerce customer support and ensured seamless and outstanding operations.
Enshored Inc.
Team Leader
April 2018 to June 2019
Managed a team of Data Services Specialists serving a US-based business service/financial firm.
Enshored Inc.
Data Services Specialist
January 2017 to April 2018
Managed a team of Data Services Specialists serving a US-based business service/financial firm.
Skills & Proficiencies
Proficient in Google Search Console, Hunter.io Google Suite (Including Docs, Sheets, and Slides), and Canva
Proficient in Research, Off-Page SEO, On-Page SEO, content, HTML and WordPress.
Why Choose Me?
Commitment to excellence
I do not settle for merely just an “okay” kind of output. Experience great customer service experience along with my top-notch CSR skills.
Data-driven
Numbers don’t lie and data says a lot about your business. Together, let’s make it comprehensive and aim for better business performance.
Great Results
I’m always aiming for great results as I take every step of the way. With utmost patience and diligence, I can help bring improvements.
Testimonials
Golda showcased a strong ability to be a top-notch project manager and communicator that was a dream for anyone in my position as a business professional.
Impressed? Let's talk!
Please send me an email stating your interest, together with your most convenient time for a quick call.