Golda Daquioag

Experienced Customer Service and Back Office Support Team Manager

EXPERIENCE SUMMARY

5 years of proven experience leading both e-commerce customer support and back office support teams.


About Me

Hi, I’m Golda, I’ve been in the business process outsourcing industry for over 5 years now, with humble beginnings as a researcher for a knowledge process outsourcing firm, then moving on to a BPO where I became a data specialist and finally got promoted as a team manager for an e-commerce customer support program.

I love solving issues that usually arise in e-commerce start-ups and helping improve processes that would disrupt normal operations. Besides that, I also love helping people learn and develop through my leadership.

Experience

Enshored Inc.

Team Manager

June 2019 to February 2022

Managed a team of an e-commerce customer support and ensured seamless and outstanding operations.

Enshored Inc.

Team Leader

April 2018 to June 2019

Managed a team of Data Services Specialists serving a US-based business service/financial firm.

Enshored Inc.

Data Services Specialist

January 2017 to April 2018

Managed a team of Data Services Specialists serving a US-based business service/financial firm.

Skills & Proficiencies

Proficient in Google Search Console, Hunter.io Google Suite (Including Docs, Sheets, and Slides), and Canva

Proficient in Research, Off-Page SEO, On-Page SEO, content, HTML and WordPress.

research
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Off-page seo
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on-page seo
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content
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HTML
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wordpress
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Why Choose Me?

Commitment to excellence

I do not settle for merely just an “okay” kind of output. Experience great customer service experience along with my top-notch CSR skills.

Data-driven

Numbers don’t lie and data says a lot about your business. Together, let’s make it comprehensive and aim for better business performance.

Great Results

I’m always aiming for great results as I take every step of the way. With utmost patience and diligence, I can help bring improvements.

Testimonials

Nick Coetzee

Golda showcased a strong ability to be a top-notch project manager and communicator that was a dream for anyone in my position as a business professional.

Impressed? Let's talk!

Please send me an email stating your interest, together with your most convenient time for a quick call.